--- title: "12 Owner Guarantees | Mission Property Management" description: "3 fees. 12 guarantees. We back every promise with real accountability — 21-day leasing, eviction protection, and more in Utah County." lang: en json-ld: | { "@context": "https://schema.org", "@type": "WebPage", "name": "Our 12 Guarantees", "description": "Mission Property Management's 12 guarantees that protect property owners in Utah County.", "url": "https://missionpropertymgmt.com/guarantees" } --- 📘 Back to Business: $899 → Save $500 on onboarding — $899 $500 off — [Claim Your $500 Savings](/claim-offer) [![Mission Property Management](https://d2xsxph8kpxj0f.cloudfront.net/310519663356698318/PaAoLu3S2w5jjMmSAN95fB/pasted_file_RRmgO0_image_5774ab51.png)](/) [About](/about)[Pricing](/pricing)[Services](/services)[Guarantees](/guarantees)[Listings](https://missionpropertymgmt.app.doorloop.com/tenant-portal/rental-applications/listing?companyId=6569f01452208d0d97781b6c) Resources [Service Areas](/service-areas)[Contact](/contact) [Access Portal](https://missionpropertymgmt.app.doorloop.com)[(801) 899-6468](tel:8018996468) ![Beautiful Utah Valley neighborhood at golden hour with Wasatch Mountains](https://d2xsxph8kpxj0f.cloudfront.net/310519663356698318/PaAoLu3S2w5jjMmSAN95fB/guarantees-hero-kSbtaymS5uogETh37QQkJz.webp) [Home](/)» Guarantees 10 Standard + 2 Platinum-Exclusive # Your Property. Our Mission. We don't get paid unless we perform. And if we miss—we make it right. Most property managers make promises. We built guarantees. [Get a Free Property Analysis](/free-property-analysis)[(801) 899-6468](tel:8018996468)Chat With Us Accountability, Not Excuses ## You Don't Care About Our Doors. You Care About Results. How fast your property rents How much income it produces How quickly problems get solved Whether you can trust the manager So we made it simple. **If we don't perform—you don't pay. If we miss—we fix it.** No excuses. No runaround. No hiding behind fine print. Just accountability. Why We're Different ## Why Our Guarantees Exist Most property managers avoid guarantees because they can't control their operations, don't respond fast enough, don't track performance, or rely on volume instead of execution. We built our entire operation differently. Our guarantees are not marketing—they are a reflection of how we operate daily. #### Speed is tracked Every response time, every vacancy day—measured and reported. #### Leasing performance is measured We know exactly how long it takes to fill every unit. #### Communication is monitored Calls, texts, emails—all tracked against our SLA. #### Maintenance is managed aggressively Issues don't linger. We resolve them fast. We don't hope things go well. We engineer them to. That's why we're willing to put our fees on the line. The Mission Guarantees ## 12 Guarantees That Protect Your Investment Every Pro plan includes 10 guarantees. The 21-Day Leasing Guarantee and Eviction Guarantee are exclusive to our Platinum tier. Expand each one to see the full conditions. 01 Platinum Only ### 21-Day Leasing Guarantee Vacancy kills returns. Every day your property sits empty is lost income. We guarantee that we will secure a qualified tenant within 21 days—or you receive 2 months of management fees free. View Conditions Applies only to leases starting between April 1 – September 1 Property must be vacant and rent-ready 21 days begins once cleaning, maintenance, and marketing are live Property must be priced at Mission’s recommended rental rate Must allow showings and be available for a 12-month lease Must be pet-friendly (up to 2 pets unless otherwise approved) Excludes early lease terminations or tenant-caused vacancy 02 ### Tenant Placement Guarantee If a tenant we place does not complete at least 12 months, we will replace the tenant at no additional leasing fee. View Conditions Applies only to tenants placed by Mission Initial lease must be 12 months or longer Excludes military orders or legal lease terminations Excludes tenant-paid lease buyouts 03 ### Results Guarantee You don’t pay us until we perform. We do all the work up front: marketing, showings, screening, lease execution, and move-in coordination. No management fees are collected until a tenant is placed and rent is collected. View Conditions Management fees begin only after tenant placement and first rent collection 04 ### On-Time Rent Guarantee If rent is paid on time, you get paid on time. We guarantee owner distributions by the 10th business day of the month. If we fail, your management fee is credited back to you. View Conditions Tenant must pay rent on time Owner must be enrolled in standard accounting cycle 05 Platinum Only ### Eviction Protection Guarantee Evictions are rare—but when they happen, we handle it. We will manage and coordinate the eviction process and cover filing costs up to $1,500. View Conditions Applies only to tenants placed by Mission Does NOT cover lost rent, property damage, attorney fees, or court-ordered judgments 06 ### Pet Protection Guarantee Pet-friendly homes perform better—and we make it safe. We provide up to $2,000 in pet damage protection beyond the security deposit. View Conditions Applies only to approved pets screened through Mission Maximum of 2 pets unless otherwise approved Tenant must be placed by Mission 07 ### Happiness Guarantee If we’re not performing, you shouldn’t be stuck. You may cancel your agreement with 30 days’ notice. View Conditions All outstanding invoices must be paid We ensure a smooth transition: transfer tenant records, funds, and close out open items 08 ### Communication Guarantee We operate on speed. Missed calls returned within 10 minutes (business hours). Text messages responded within 2 hours. Emails responded within 12 business hours. If we fail, you receive a management fee credit. View Conditions Response times apply during business hours Fee credit is pro-rated 09 ### Money-Back Guarantee If you are not satisfied within the first 60 days, we will refund all management fees collected. View Conditions Applies only to management fees (not third-party expenses) Refund issued after final accounting reconciliation 10 ### Vendor Guarantee All vendors hired through Mission will be licensed (when required by Utah law) and properly insured. View Conditions Applies to vendors coordinated through Mission 11 ### Compliance Guarantee We help ensure your property meets Utah safety and habitability standards. If we miss a required item under our management responsibility, we will correct it and cover associated costs up to $500. View Conditions Owner is responsible for initial compliance and capital improvements Applies only to items within management scope 12 ### Easy Switch Guarantee Switching property managers shouldn’t be painful. We handle the transition process, coordinate documents, tenants, and systems, and work to minimize disruption. In certain cases, we may assist in offsetting transition costs. View Conditions Transition assistance provided during onboarding ### Questions about our guarantees? We'll walk you through every detail — no pressure, no pitch. [Call (801) 899-6468 Call ](tel:8018996468)Chat With Us Chat What This Means For You ## Better Returns. More Peace of Mind. ### Faster Leasing Less vacancy, more income from day one. ### Better Tenants Fewer problems, longer stays, less turnover. ### Faster Communication Fewer headaches. Real answers, fast. ### Real Accountability Not excuses—guaranteed performance. We take on the risk—so you don't have to. Anyone can say they care. Very few tie their revenue to it. ## Ready to Work With a Team That Actually Answers? Schedule a call and we'll walk your property, your numbers, and exactly how these guarantees apply to you. [Get Your Free Analysis](/free-property-analysis)[(801) 899-6468](tel:8018996468)Chat With Us ## Let's See What Your Property Could Be Doing Want to know if you're undercharging or overmanaging? We'll run comps, check your setup, and show you what's possible. [Analyze My Property](/free-property-analysis) [(801) 899-6468 Call ](tel:8018996468)Chat With UsChat ![Mission Property Management](https://d2xsxph8kpxj0f.cloudfront.net/310519663356698318/PaAoLu3S2w5jjMmSAN95fB/pasted_file_RRmgO0_image_5774ab51.png) Property Management in Orem, Utah That Works—for You and Your Wallet. [(801) 899-6468](tel:8018996468)[info@missionpropertymgmt.com](mailto:info@missionpropertymgmt.com) 595 S State St, Orem, UT 84058 #### Our Company - [About](/about) - [Pricing](/pricing) - [Services](/services) - [Guarantees](/guarantees) - [FAQ](/faq) - [Contact](/contact) #### Quick Links - [Testimonials](/testimonials) - [Free Property Analysis](/free-property-analysis) - [Maintenance Guide](/maintenance-request-guide) - [Service Areas](/service-areas) - [Rental Listings](https://missionpropertymgmt.app.doorloop.com/tenant-portal/rental-applications/listing?companyId=6569f01452208d0d97781b6c) #### Top Service Areas - [Orem, UT](/service-areas/orem) - [Provo, UT](/service-areas/provo) - [Vineyard, UT](/service-areas/vineyard) - [American Fork, UT](/service-areas/american-fork) - [Lehi, UT](/service-areas/lehi) - [Pleasant Grove, UT](/service-areas/pleasant-grove) - [View All Areas →](/service-areas) © 2026 Mission Property Management. All rights reserved. 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