--- title: "Maintenance Guide | Mission Property Management" description: "How to submit a maintenance request through our tenant portal. Step-by-step guide for tenants of Mission Property Management in Utah County." lang: en json-ld: --- 📘 Back to Business: $899 → Save $500 on onboarding — $899 $500 off — [Claim Your $500 Savings](/claim-offer) [![Mission Property Management](https://d2xsxph8kpxj0f.cloudfront.net/310519663356698318/PaAoLu3S2w5jjMmSAN95fB/pasted_file_RRmgO0_image_5774ab51.png)](/) [About](/about)[Pricing](/pricing)[Services](/services)[Guarantees](/guarantees)[Listings](https://missionpropertymgmt.app.doorloop.com/tenant-portal/rental-applications/listing?companyId=6569f01452208d0d97781b6c) Resources [Service Areas](/service-areas)[Contact](/contact) [Access Portal](https://missionpropertymgmt.app.doorloop.com)[(801) 899-6468](tel:8018996468) ![](https://d2xsxph8kpxj0f.cloudfront.net/310519663356698318/PaAoLu3S2w5jjMmSAN95fB/maintenance-worker-66c2b76VH5px6BmhuL8fdM.webp) [Home](/) » Maintenance Request Guide How to Submit a Maintenance Request # Maintenance Request Guide Need something fixed? Here's how to submit a maintenance request through our tenant portal. For emergencies, call us directly. For emergencies (fire, flood, gas leak, no heat in winter): [Call (385) 202-4442 Now](tel:3852024442) Step-by-Step ## How to Submit a Maintenance Request Follow these steps to get your maintenance issue resolved quickly. 1 ### Log Into Your Tenant Portal Visit the DoorLoop tenant portal and sign in with your credentials. If you don't have an account yet, contact us and we'll set you up. [Open Tenant Portal](https://missionpropertymgmt.app.doorloop.com) 2 ### Navigate to Maintenance Requests Once logged in, find the 'Maintenance' or 'Requests' section in your portal dashboard. Click 'New Request' to start. 3 ### Describe the Issue & Add Photos Be as specific as possible. Include the location in your unit, what's happening, and when it started. Upload photos or videos if you can—it helps us diagnose the issue faster. 4 ### Submit & Track Your Request After submitting, you'll receive a confirmation. You can track the status of your request in the portal. Our team will review it and coordinate repairs—usually within 24–48 hours for non-emergencies. 5 ### Repair Completed & Follow-Up Once the repair is completed, you'll be notified through the portal. If the issue isn't fully resolved, let us know and we'll send someone back. Tips ## Get Your Request Resolved Faster #### Be Specific Instead of 'sink is broken,' say 'kitchen sink faucet drips constantly when turned off.' #### Include Photos A picture is worth a thousand words. Photos help our team understand the issue before arriving. #### Note Urgency Let us know if the issue is affecting your safety or ability to live in the unit. #### Check Simple Fixes Before submitting, check if it's a tripped breaker, clogged filter, or dead battery in a smoke detector. #### Be Available Let us know your preferred contact times so we can schedule repairs when you're home. #### Follow Up If the repair doesn't fully resolve the issue, submit a follow-up request right away. Need Help? ## Can't Submit Online? Call Us. If you're having trouble with the portal or have an urgent issue, call us directly. We're here to help. [(385) 202-4442](tel:3852024442) ## Let's See What Your Property Could Be Doing Want to know if you're undercharging or overmanaging? We'll run comps, check your setup, and show you what's possible. [Analyze My Property](/free-property-analysis) [(801) 899-6468 Call ](tel:8018996468)Chat With UsChat ![Mission Property Management](https://d2xsxph8kpxj0f.cloudfront.net/310519663356698318/PaAoLu3S2w5jjMmSAN95fB/pasted_file_RRmgO0_image_5774ab51.png) Property Management in Orem, Utah That Works—for You and Your Wallet. [(801) 899-6468](tel:8018996468)[info@missionpropertymgmt.com](mailto:info@missionpropertymgmt.com) 595 S State St, Orem, UT 84058 #### Our Company - [About](/about) - [Pricing](/pricing) - [Services](/services) - [Guarantees](/guarantees) - [FAQ](/faq) - [Contact](/contact) #### Quick Links - [Testimonials](/testimonials) - [Free Property Analysis](/free-property-analysis) - [Maintenance Guide](/maintenance-request-guide) - [Service Areas](/service-areas) - [Rental Listings](https://missionpropertymgmt.app.doorloop.com/tenant-portal/rental-applications/listing?companyId=6569f01452208d0d97781b6c) #### Top Service Areas - [Orem, UT](/service-areas/orem) - [Provo, UT](/service-areas/provo) - [Vineyard, UT](/service-areas/vineyard) - [American Fork, UT](/service-areas/american-fork) - [Lehi, UT](/service-areas/lehi) - [Pleasant Grove, UT](/service-areas/pleasant-grove) - [View All Areas →](/service-areas) © 2026 Mission Property Management. All rights reserved. Powered by [Glasspath](https://glasspath.me) [](https://www.facebook.com/missionpropertymgmt)[](https://www.youtube.com/@missionpropertymgmt)[](https://www.instagram.com/mission.real.estate)[](https://www.linkedin.com/in/nate-killpack/) [Free Analysis](/free-property-analysis)[](tel:8018996468) Free Analysis ## Free Property Analysis No obligation · 24hr response 5.0 · 27 Reviews Comparable rental analysis for your area Rent optimization recommendation Fee & expense breakdown Risk assessment & next steps First Name Last Name Email Phone Number Property Address Get My Free Analysis Free · No obligation · We respond within 24 hours 12 Guarantees Local team in Orem, UT No contracts